Privacy Policy

Privacy polcy Effective Date: April 8, 2025

This website is operated by Venture Visionaries, trading as Mason & Melodie ("we", "us", or "our"). We value your privacy and are committed to protecting your personal data. This policy outlines what data we collect, how we use it, and your rights.

 

 

1. Information We Collect

When you use our store, we may collect the following personal information:

  • Name, address, and contact details (email, phone, etc.)

  • Payment information (e.g. credit card, billing address)

  • Purchase and order history

  • Preferences shared through surveys or interactions

  • Communications with customer support

  • IP address, browser type, and technical data

 

 

2. How We Use Your Data

We use your data to:

  • Process transactions and verify payments

  • Provide customer support and manage returns

  • Personalize your shopping experience

  • Send promotions or newsletters (only with consent)

  • Conduct analytics to improve our services

  • Fulfill legal and regulatory requirements

 

 

3. Cookies & Tracking

We use cookies to:

  • Enhance site performance

  • Understand user behavior

  • Provide personalized content

You may disable cookies through your browser settings. A cookie banner is displayed on our site to collect consent.

 

 

4. Sharing Your Data

We do not sell or rent your data. We only share it with:

  • Payment processors

  • Shipping carriers

  • IT service providers

All third parties are contractually obligated to protect your information. We may also disclose data when legally required or if our terms are violated.

 

 

5. Your Rights

You have the right to:

  • Access the data we hold about you

  • Correct or update your personal info

  • Withdraw consent at any time

  • Object to data usage (e.g. for marketing)

  • Request deletion or restriction under certain conditions

To exercise your rights, email us at info@masonandmelodie.com.

 

 

6. Third-Party Services

Some third-party services (like payment gateways) have their own privacy policies. Once you leave our site or interact with a third-party link, this Privacy Policy no longer applies.

 

 

7. Contact Information

If you have questions or concerns, you can reach us at:

Business Name: Mason & Melodie
 Company Name: Venture Visionaries
 Email: info@masonandmelodie.com
 Phone: +31 6 22517399
 Business Address:
 Papaverweg 34, 1032 KJ Amsterdam, The Netherlands (not a return address)

Customer Service Hours:
 Monday to Friday: 9:00 AM – 5:00 PM EST
 Saturday: 9:00 AM – 5:00 PM EST

We aim to respond within 1–2 business days.