Shipping Policy

Shipping Policy

We currently ship to customers located in the United States only.

Order Cutoff Time: 10:00 PM Eastern Time (EST)
Orders placed after this time will be processed the next business day.

Order Handling Time: 1–2 business days (Monday to Friday)
Once your order is processed, it is handed over to our carrier for delivery.

Transit Time: 4–6 business days (Monday to Friday)
Delivery times may vary slightly depending on your location.

Carriers We Use:

• DHL
  
  

• UPS
  
  

• FedEx
  
  

Shipping Costs:
Shipping is 100% free on all orders. There is no minimum purchase requirement.

Tracking Your Order:
Once your order ships, you will receive an email with a tracking link.
You can also track your order directly on our Order Tracking Page.

 

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Need Help?
If you have questions about your shipment or need support, contact us anytime:

Email: info@masonandmelodie.com
Phone: +31 6 45343804
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM EST
Saturday: 9:00 AM – 5:00 PM EST

Business Address (Not a return address):
Papaverweg 34, 1032 KJ Amsterdam, Netherlands

We do our best to respond to all inquiries within 1–2 business days.